Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Support Team
$25
/month
$25
- Ticketing system
- Email, Twitter, and Facebook
- Business rules
- Customer details and interaction history
- Out-of-the-box reporting and analytics
Support Professional
14-day free trial
$69
/month
$69
- Everything in Team, plus:
- Business hours
- Customer satisfaction surveys (CSAT)
- Multilingual support
- Service level agreements (SLA)
- Eligible for Advanced AI add-on
Support Enterprise
14-day free trial
$149
/month
$149
- Everything in Professional, plus:
- Eligible for Advanced Data Privacy and Protection add-on
- Skills based routing
- Custom agent roles
- Contextual workspaces
- Sandbox
Add-ons
Advanced AI
$50
/month
Enterprise-grade AI instantly understands common customer issues for your industry, routes tickets, and gives agents extra insights. In any plan, Advanced AI is available at the Professional and higher levels.
$50
- Advanced bots
- Intelligent triage
- Intelligent insights and suggestions
- Macro suggestions for admins
Support Professional, Support Enterprise plan only
Advanced Data Privacy and Protection
$50
/month
Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the trusted experience we deliver to every customer.
$50
- Access log
- Advanced data retention policies
- Data masking
- Advanced encryption
- Advanced redaction
Support Enterprise plan only